Alexa speaker keeps cutting out can leave you with a bad taste. You can’t enjoy your favorite Spotify or YouTube Music playlists on Echo. You can’t properly hear Alexa commands, either. Let’s fix the problem once and for all.
1. Check the Internet Connection
Step 1: Download the Alexa app on your Android or iPhone. Download Alexa on Android Download Alexa on iPhone Step 3: Head to the ‘Devices’ tab. Step 4: Select your Echo speaker. Step 5: Tap on the Settings gear icon in the top-right corner. Step 6: Ensure it’s connected to a working Wi-Fi network. You can tap ‘Change’ to connect to another Wi-Fi network. Try connecting to a 5GHz frequency band instead of a 2.4GHz one for more bandwidth and a seamless streaming experience.
2. Stream Music via Bluetooth
On a slow Wi-Fi connection, Alexa may face trouble hearing your commands, leading to music cutting out issues. You can connect your smartphone to your Echo speaker via Bluetooth and play songs. Step 1: Head to the Devices tab in the Alexa app for Android or iPhone (refer to the steps above). Step 2: Select your Echo device. Step 3: Tap the ‘Connect a device’ option. Connect your phone or tablet via Bluetooth and stream your preferred Apple Music playlists.
3. Tweak Audio Settings
Step 2: Tap the Settings gear in the top-right corner. Step 3: Select ‘Audio Settings.’ Step 4: Make relevant changes to Bass, Midrange, and Treble sliders from the following menu.
4. Check Streaming Service on Your Phone
5. Check for Physical and Water Damage
Due to an authentication error, the Alexa sound may keep cutting out. You can deregister your account and add it again. Step 2: Scroll down and select ‘Deregister’ and confirm your decision. Step 1: Press and hold the Action button for 20 seconds. Step 2: Wait for the light ring to turn off and on again. Step 3: After your device enters setup mode, follow the instructions to set it up again. The above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.
